December 17, 2019 – Key Technology, a member of the Duravant family of operating companies, announces the rebranding of its customer service organization as SupportPro. This global program includes technical support such as installation, start-up, training, preventive maintenance and 24/7 emergency assistance as well as remote monitoring, protection plans, upgrades and parts sales, and other offerings under the former PROliance program. Designed to create a superior experience for customers relying on Key’s high-performance digital sorting, conveying and automation systems, SupportPro helps food processors reduce costs, increase uptime and improve equipment performance.
“SupportPro is Duravant’s global service organization for all of its brands and offers a broad range of services to keep equipment operating at optimal performance levels over its entire service life. Our goal is to support our customers in protecting their investments by providing complete equipment lifecycle support, with factory trained technicians and genuine OEM parts, on a 24/7 basis. To eliminate any unnecessary downtime we utilize our global network of resources to be a local partner to our customer,” stated Hans Van der Aa, President of SupportPro at Duravant.
SupportPro service programs are tailored to meet the unique needs of each customer, with the ideal combination of specific services that deliver the most value.
Technical support can include installation, start-up, training, preventive maintenance and 24/7 emergency assistance. Available training includes in-person, either on-site or at one of Duravant’s innovation and solutions centers around the world, or remote via comprehensive online training programs, which is offered in multiple languages.
“Key has a great reputation for taking care of customers around the world. In fact, our commitment to go above and beyond is a big part of our company culture,” said Bill Davis, Senior Director of Global Service & Product Reliability at Key Technology. “As part of SupportPro, we’ve expanded our world-class service team, our technical expertise and responsiveness that customers have grown to expect from us.”
Modern inspection systems, such as VERYX® digital sorters and G6 ADR® automatic defect removal systems, equipped with Key’s RemoteMD™ can be remotely accessed by SupportPro service teams. RemoteMD proactively monitors the condition of the sorter or ADR, assesses the status and alerts the customer if problems are detected. A secure two-way remote session between the system and a SupportPro service technician can be initiated. By automating monitoring and diagnosis, as well as enabling remote fixes and software management, RemoteMD reduces on-site service calls and speeds resolution times.
For more information on Key’s SupportPro, visit www.key.net/en/supportpro.
About Key Technology, Inc.
Key Technology is a global leader in the design and manufacture of automation systems including digital sorters, conveyors and other processing equipment. Applying processing knowledge and application expertise, Key helps customers in the food processing and other industries improve quality, increase yield, and reduce cost. Key manufactures its products at its headquarters in Walla Walla, Washington, USA; Beusichem, the Netherlands; Hasselt, Belgium; and Redmond, Oregon, USA. Key’s domestic facilities are certified to the ISO 9001:2015 standard. Key offers customer demonstration and testing services at five locations including Walla Walla, Beusichem, and Hasselt as well as Sacramento, California, USA and Melbourne, Australia; and maintains a sales and service office in Santiago de Queretaro, Mexico. Key is a Duravant Company.
Headquartered in Downers Grove, IL, Duravant is a global engineered equipment company with manufacturing, sales and service facilities throughout North America, Europe and Asia. Through their portfolio of operating companies, Duravant delivers trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks, they provide immediate and lifetime aftermarket support to all the markets they serve in the food processing, packaging and material handling sectors. Duravant’s market-leading brands are synonymous with innovation, durability and reliability. Visit www.duravant.com.